Agile Enterprises Need True Single Customer View

Businesses have implemented many point solutions to run their processes efficiently. However, these point solutions store data in silos, creating an unstructured environment which actually hinders effectiveness due to inaccuracy and speed

Inside this unstructured data environment, you will see point systems to manage their customer data, customer marketing and engagement (Marketing Automation platforms spanning email management, social campaigns, live chat, mobile engagement, loyalty tools and other), Commerce Systems (Point-of-Sale systems, E-commerce platforms), along with Intranet systems (Employee Collaboration, Document Management, Enterprise Content, Process Workflows), Supply Chain Management (For product lifecycle management), Enterprise Resource Planning and Financial Systems (Invoicing, Billing, Accounting)

Today you will see that some of these point systems have been consolidated to become platforms with feature aggregation. This solves data isolation to an extent but still does not draw a holistic view. Marketing Automation, Behavior Analytics and CRM are still offered as three different systems. With this, the challenge of unifying web behavior data with CRM or marketing automation data is not picture perfect. Marketing Automation platform has evolved to bring together Web/Email/Social marketing features but that would not be enough to understand the complete behavior of a single customer.

Without bringing data together, businesses cannot successfully implement effective data analytics, which is an integral part for process optimization to make accurate decisions. Department data stored in silos with no relationship with the other makes it extremely hard to drive business intelligence, and intelligence driven over siloed data can be very inaccurate.

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Today, due to inaccurate decision making, the business users get wrong insights.Some of these insights are translated to customer strategies, which puts customer engagement processes to risk. With customers constantly looking out for quick answers to their queries, intelligence cannot be latent and irrelevant. Real-time intelligence which can translate to customer strategies with less human intervention is the need of the hour.

Be it a personalized customer communication; or insights on how much discounts can be offered to a particular customer based on current NPV, accuracy in intelligence is a must to improve effectiveness.

Accuracy problem can be solved using the unified architecture which clearly builds data relationship between every data attribute gathered by all kinds of business applications. Coupling this with a data-aware system can solve the problem of data disorganization, latency, and redundancy. With the unified structure, you can organize your data between customer and non-customer fields and quickly extract customer data from the rest of the business data.dataaw

 

The deck below illustrates the gaps in the traditional solutions proposed to achieve single customer view and also elaborates on how a unified system can bridge these gaps and solve data problems for good.

 

 

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AutoSync CRM and Marketing Data

Marketing automation platforms help businesses to automate marketing processes. But businesses which aim at taking marketing automation experience to the next level need to integrate marketing automation with CRM. This integration will enable them to transfer customer information seamlessly between sales, marketing, and support while ensuring that right messages are delivered at the right time.

Plumb5 Platform allows businesses to integrate their CRM data with connectors with two-way synchronization. With this, you can feed your CRM systems with behavior data and manage customer communication or targeted campaigns in real-time.

Enable your CRM systems with seamless marketing automation.

Plumb5 CRM Connectors allows you to plug your CRM Systems with 2-way seamless synchronization, without having to go through time-consuming engineer-dependent processes. Integrating Microsoft Dynamics, SalesForce or SugarCRM to Plumb5 can be done easily in 3 steps using built-in connectors.

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CRM Integration in 3 easy steps

Configuring the CRM system would involve configuring the service URL with your CRM account username and password. In the case of configuring SalesForce account, you will need to enter the  security token along with the password. With this, you are ready to fetch records or post records to the CRM system. Your next task would be to map the fields of your CRM system to the fields on Plumb5 and hit the sync button. You are all done.

In case of any errors encountered during synchronization, you can click the error log and troubleshoot it yourself or forward the errors to Plumb5 team for quick resolution.

Creating a unified customer view for all customer facing team members

The CRM Integration to Plumb5 Platform not only ensures better alignment of Sales and Marketing and in-time delivery of contextual messages but also creates a unified view of the customer/prospect with deeper behavioral insights.crmimg

After mapping your CRM fields to the Plumb5 platform, you are good to visualize single view of a customer with a wide range of insights spanning web/mobile interactions, integrated e-store transactions, multichannel behavior covering website, mobile, email, SMS, push, store or other integrated channels, social and demographic data and other spend calculations.

Built-in Connectors
Plumb5 has ready connectors for integrating Microsoft Dynamics, SalesForce or SugarCRM. An easy intuitive 3 step process can get your job done in 30 minutes. For other CRM applications with web services, you can talk to our connector team to get a similar auto sync setup for your CRM system.

CRM Connectors